We don't offer to change the name on your account. The majority of our customers have a 30 day rolling contract and so we just ask you to cancel your account online and allow the new person who is taking over to sign up for the service, starting on the same day you have said you want the service to end.
This is so that your account, held in your name, only ever has your own details attached to it and never anyone else's.
If you are moving out, don't ever give the new tenant your Wi-Fi password, you could find yourself being investigated for any illegal online activity that may take place using a connection in your name.
Do you live in a shared household or are you a separating couple?
If you have been sharing the internet connection before, and everyone already has access to the Wi-Fi password, then we understand why you would want to simply change the name of the account holder. To keep your data safe, we still need you to cancel online and set up a new account in the name of the person taking over the responsibility of paying for the service. Once you've done this, and set the changeover for the same date, contact our Billing team to let us know. We will waive the activation fee, on the understanding the service will not cancel and reactivate, and you will continue to use the same Wi-Fi password. Once the changeover has taken place, the new account holder can of course log in to their Account Dashboard and change the Wi-Fi password from there if they want to.
Do you have a long term contract with us? A handful of customers living at the Barbican or Kings Chelsea estates have older legacy contracts that are longer than 30 days. Please contact our Billing team for more help with changing the account name if this affects you.